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Customer Service for Any Size Business
The Edge Up was written for small, home-based businesses (or, for that matter, businesses of any size) who want to leverage customer service as a competitive advantage. It is filled with practical customer service articles and customer service tips to help you make it a priority in your business.
Read What Others Say About The Edge Up!
" 'Take good care of your customers and the numbers will take care of themselves.' What a powerful take home message from The Edge Up by June Van Klaveren. And it works. Step by step, June shows us how Customer Care helps us grow our business by attracting new customers and retaining old ones for life. If you believe in true customer service and the power of referrals, then this book is for you and your employees."
Mohamed Rachadi, Ph.D. Founder & President , UPMA LABS - Cheshire, CT
"As an entrepreneur herself, June Van Klaveren understands the value of meeting and exceeding customer expectations. She combines her deep understanding of small business and customer service with a practical, easy-to-understand writing style that makes The Edge Up a must read for anyone responsible for managing a small or home-based business."
Dan Moreland, Executive Vice-President, GIE Media, Cleveland, Ohio
"If you're looking for a practical and useful book about customer service with some real 'take aways' to improve your customer service, this is it. The concepts works for businesses large and small, and can be easily implemented."
Don Erhardt, Delivery Project Executive, IBM Global Services
"The Edge Up should be required reading of every employee of a small business. The one place small business can outdo large business is in customer service. Using the principles discussed in this book, small businesses can excel in customer service, a vital aspect of any business."
Blanton J. Whitmire, Former President, Whitmire Research Laboratories, Inc. - St. Louis, MO
Reviews & articles
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